FAQs

SHIPPING

How long is shipping?

After placing your order, processing will take 3 to 7 days.

After processed, Shipping takes about 12-20 days. 

Sacks on Sacks is working hard to change our shipping suppliers to get items to you faster. But for now, the product is worth the wait. ;)

Why does your shipping take so long?

Our supplier at the moment is overseas. Shipping is being processed as international.

My tracking number is not working...

Tracking numbers will take about 5-10 days to work. If it is still not working after those days, contact us and we can track and update you.

I got one part of my order, where is the rest?

Some of the product will ship faster than others. No worries, one part did not get lost, it is just taking its time. ;)

I waited over 30 days, where is my package?

If you still have not received your package in that time frame, contact us. Sacks on Sacks puts our customers first and we want to make sure you are satisfied. Let us help you. 

 Returns and Refunds

How do I return?

Contact us. we will give you the full return details.

I don't like my order, can I get a refund?

In order to get a refund, we will need you to return your order. BUT it depends on the situation. Contact us to work with you.

I still have not received my package...

If you still have not received your package in over 60 days, we will take full responsibility and refund you. 

 Contact Information

How can we contact you?

We are working on the contact information. For now, please message us on our facebook or instagram page @sacks_on_sacks.